Last year, whilst one of our clients was out of residency, their penthouse experienced an electrical surge, which caused a significant amount of damage to various appliances within the property, including numerous audio-visual items, fan coil units, lighting equipment and white goods.

How we reacted

We were alerted to this situation immediately, as it is common practice for audio visual specialists and security teams to be monitoring properties 24/7 and contact us for any issues.

We attended the site immediately to investigate the situation. We appointed our electrical contractor to complete a full diagnostic check and discover the source of the problem, which was proven to be an electrical installation fault within the landlord’s main switch room. It was our duty to ensure a detailed inspection was completed and that the insurers were immediately informed. Their policy covered the damage caused by the electrical issue so we arranged for the remedial works to be carried out and ensured that everything was back the way it should be.

The resolution

This was a complex case for a multitude of reasons. Due to the nature of the fault, the severity of the damage, the sophisticated technologies in place and multiple third-party communication, it was necessary to manage the expectations and interests of all parties. These included the client, the loss adjusters and insurers, numerous contractors, the landlord and building management.

Personal service 

At Somerset Estates, our pivotal role is client peace of mind. As we care about our clients on a personal level, we complete a full background check on insurance statuses and insist that all covers are in place. We leave nothing to chance, the risks are simply far too high for an “i” not to be dotted, or a “t” not to be crossed.

Throughout scenarios such as this, we ensure our clients are fully updated, but provide assurance and a stress-free facilitation service, enabling them to feel secure that their property is in the safest of hands.

The post CASE STUDY: OUR RESPONSE TO A LUXURY PROPERTY NIGHTMARE – MAYFAIR, LONDON appeared first on Somerset Estates.

The problem

Part of our exceptional and unique service, is that we work alongside our sister company, Somerset Consult, a firm of Chartered Surveyors and M&E Experts. This gives us extensive knowledge of the construction industry.

On one occasion we were called to a client’s property, after they’d had a new 20- metre residential indoor swimming installed at their home.

The swimming pool was full of green algae which was growing and collecting in the pool, making it unusable and very unwelcoming to the client and their young family.

After an investigative survey, we quickly determined that the pool was originally designed and installed as a standard indoor swimming pool, but was being used by the client as a hot tub. It turned out that following installation, our client had been advised by a third party that the temperature could be adjusted as they wished.

The problem arose due to the increase in water temperature to 30c, exposure to sunlight and a lack of ventilation to control the humidity. Without remedial action, dangerous levels of water bacteria may well have developed.

If designed correctly the pool could indeed serve as a hot tub. This problem was not attributed to a design failure however, but a lack of sound and professional advice from the appointed adviser.

How we reacted

Our approach is to always deliver a fully transparent and comprehensive service and give clients realistic expectations.

We advised the client that they could change the design and function of the pool area, but it would be an extremely costly exercise. We suggested converting a smaller and separate space to be used as a hot tub and spa area if they wished.

This situation was relatively straightforward to resolve. We reset the operating temperatures, thoroughly cleaned the pool and carried out various water and hygiene tests to ensure it was safe and fit for use.

The resolution

We advised the client of the necessity of continual cleaning to prevent algae and bacteria breeding which could result in health issues. Regular specialist maintenance is also required to test and top up water chemicals and check the equipment is operating correctly. Maintenance can save expensive repairs and replacements and keep pools and water in a good condition.

Pools can be expensive to run, but regular routine maintenance keeps costs down. We regularly conduct reviews across all household and property utility bills – replacing equipment such as pumps with environmentally friendly versions can also further reduce energy costs.

Personal service

Part of our service is establishing and managing maintenance, so our clients have complete peace of mind that their property is in the safest of hands with a stress free facilitation service.

Whether it’s a main residency or a second home, we ensure that each aspect is taken care of by professionals so that everything is looked after to the highest standards. We specialise in providing a complete management service for our clients from day-to-day tasks, maintenance requirements, emergency call outs and weekly operational inspections.

To find out more and to get in touch with one of the team, please contact us by calling +44 (0) 20 3457 2857 or emailing info@somersetestates.com

The post DON’T TURN YOUR SWIMMING POOL INTO A HOT TUB – LESSONS FROM A LUXURY PROPERTY MANAGER appeared first on Somerset Estates.

Mayfair, London 

The problem

Last year, whilst one of our clients was out of residency their penthouse experienced an electrical surge which caused a significant amount of damage to various electrical appliances within the property, including numerous audio-visual items, fan coil units, lighting equipment and white goods.

How we reacted

We were alerted to this situation immediately, as it is common practice for audio visual specialists and security teams to be monitoring properties 24/7 and contact us for any issues.

We attended the site immediately to investigate the situation. We appointed our electrical contractor to complete a full diagnostic check and discover the source of the problem, which was proven to be an electrical installation fault within the landlord’s main switch room. It was our duty to ensure a detailed inspection was completed and that the insurers were immediately informed. Their policy covered the damage caused by the electrical issue so we arranged for the remedial works to be carried out, and ensured that everything was back the way it should be.

The resolution

This was a complex case for a multitude of reasons. Due to the nature of the fault, the severity of the damage, the sophisticated technologies in place and multiple third-party communication, it was necessary to manage the expectations and interests of all parties. These included the client, the loss adjusters and insurers, numerous contractors, the landlord and building management.

Personal service

At Somerset Estates, our pivotal role is client peace of mind. As we care about our clients on a personal level, we complete a full background check on insurance statuses and insist that all covers are in place. We leave nothing to chance, the risks are simply far too high for an “i” not to be dotted, or a “t” not to be crossed.

Throughout scenarios such as this, we ensure our clients are fully updated, but provide assurance and a stress free facilitation service, enabling them to feel secure that their property is in the safest of hands.

To make an enquiry please call one of the team on +44 (0) 20 3457 2857 or email info@somersetestates.com

The post CASE STUDY – OUR RESPONSE TO AN ELECTRICAL FAULT appeared first on Somerset Estates.