Somerset Estates  is pleased to announce that we are looking for a proactive and motivated individual to join our team.

The past year has been very exciting for us at Somerset Estates and our workload has increased considerably. We act as agents on behalf of our clients.

Housekeeper:

Key Responsibilities

• Perform a variety of cleaning activities such as sweeping, hovering, mopping, wiping dusting and polishing.
• Ensure all rooms are cared for and inspected according to the standards, as set out initially by the client.
• Deal with reasonable complaints/requests with professionalism and patience.
• Check stock levels of all consumables and notify management as and when they need replenishing.
• Adhere to all rules regarding health and safety and be aware of any company related practices/requirements.
• Follow all manuals, instruction, care instructions and guidance (if provided).
• Perform laundry and ironing duties as necessary.
• Ensure a high level of customer service is performed at all times.
• Report any damages or repairs needed to management.

Essential Requirements

• Proven experience working as a Cleaner or Housekeeper
• Experience working in luxury residential properties and homes
• Ability to work independently and maintain a high level of performance
• Able to work efficiently without compromising quality or standards
• Excellent prioritisation and time management skills
• Excellent attention to detail
• Good communications skills
• Solid references
• Flexible schedule
• Lives in London

Desirable

• Basic cooking skills
• Good with children

All applicants should be responsible, hard-working, trustworthy, detail-oriented, flexible, honest, and reliable.

Benefits

In return we will offer a competitive rate, and valuable experience working in high end residential properties all in the heart of Central London.

• Rate negotiable
• Guaranteed weekly work
• Working in the heart of London

How to Apply

Please submit your CV and covering letter to Lisa Gaskin at lisag@somersetconsult.com.

The post HIRING – HOUSEKEEPER POSITION appeared first on Somerset Estates.

Somerset Estates  is pleased to announce that we are looking for a proactive and motivated individual to join our growing team.

The past year has been very exciting for us at Somerset Estates and our workload has increased considerably. To support our team, we are looking for a full time Property Account Manager. Please see below for further job details.

Property Account Manager

About Somerset Estates Property Management

Somerset Estates specialises in bespoke Property Management services. We provide full management and maintenance of prime and super prime residences in London and Surrey. Our offices are located in Victoria Street, London.

Over the past six months our workload has increased considerably. To support our team, we are currently looking for a full time Property Account Manager to assist with our growing business.

We work very closely and alongside our sister company, Somerset Consult, which is a forward thinking specialist construction consultancy. We provide a range of consultancy services from Dispute Resolution, Commercial Management and Building Surveying services.

Key Responsibilities:

• Act as a point of contact for Clients, contractors, services providers and third parties for day-to-day enquiries and maintenance.
• Implement and oversee preventive maintenance, repairs and other works, ensuring that the agreed work had been completed to an agreed standard.
• Respond appropriately to maintenance and emergencies, dealing with all general and emergency issues, as appropriate.

• Manage contractors and maintenance contracts, scheduled works and day to day requests in an efficient and timely manner.
• Source new contractors as and when necessary.
• Attend site to supervise contractors, etc. as and when necessary.
• Check and approve quotations / billing / utilities and payments (if applicable).
• Ensure folders, record keeping documentation, CRM system and calendars are accurate and kept up to date.
• Issue monthly summary reports for each property to the Senior Property Manager.
• Ensure the Senior Property Manager is copied into all major issues / events.
• Attend client meetings to ensure excellent account management is maintained.
• Ensure efficient handovers before periods of annual leave.
• Build strong professional relationships with Clients, contractors and third parties.
• Overall management of Client Accounts and any other duties as deemed necessary.

Essential Requirements

• Experience working in a similar role.
• Highly motivated, dynamic and driven individual.
• Strong interpersonal and communication skills, including written, in person and on the phone.
• IT literate – Word, Excel, Outlook.
• Strong organisational skills and administrative skills.
• Able to meet deadlines and targets.
• Attention to detail.
• Maintain confidentiality and discretion of Clients and projects.
• Desirable – Experience working with UHNWI.

Benefits

In return we will offer a competitive salary, the chance to be part of a growing family run company and be based in prestigious offices in the heart of Central London.

• Salary ranging from £25,000 – £29,000.
• 20 days annual leave each year (increasing up to 25 days per year), in addition to bank holidays.
• Daily commuting travel expenses (home to office / site).
• Mobile phone allowance.
• Opportunity to work from home two days per week.
• Prospect to enhance skills / qualifications through further education and training.

Job Types: Full-time, Permanent

If you wish to apply, or know anyone who might be suited to the role, please email Catalina Gidea at catalina@somersetconsult.com

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Our team at Somerset Estates has always worked with the highest-level and most trusted contractors in the industry. Above all, our priority is collaborating with experts in their field, no matter how niche, and we are therefore delighted to introduce one of our esteemed partners, Athena Stonecare. Athena’s expertise in natural stone restoration and maintenance has made them a leading stonework professional, and a go-to for our clients in London and its surrounding counties.

With elegant endurance at the core of all that they deliver, we have chosen Athena for their know-how in a variety of professional services. Natural stone in your home is often an investment and needs to be looked after to retain its character and decorative finish. Athena Stonecare specialises in everything from grinding, to resurfacing, polishing and cleaning marble, limestone, travertine, granite and all types of natural stone.

With client peace of mind at the core of each service that we at Somerset Estates deliver, we have chosen a partner whose stonecare – and aftercare – services know no limit, be it a scratched and stained limestone floor that needs refinishing, or a marble bathroom that has been damaged through incorrect maintenance, Athena Stonecare transforms stone to look brand new.

As a leading provider of natural stone with a team trained and qualified to the highest levels, Athena’s services are always aligned with the most up-to-date technological advancements, while being tailored to both historic and contemporary stonework.

Most recently, our team Somerset Estates was working on a private estate in Surrey, where the limestone in our client’s pool had been damaged and misused, leaving blue residue across the area and a balloon-sized floor stain.

After assessment of the work involved, we immediately arranged for Athena to attend the site, and they arrived promptly that Sunday. Their process of restoration began instantly, and in explaining their course of work, the level of their expertise became apparent. With diamond grinding and stone polishing within Athena’s main area of specialism, for the purpose of elevating the beauty of both natural and man-made stone, Becca Cranfield, Director of Athena Stonecare states:

“Restoring stone can be a complex process involving several stages. The initial grinding phase serves to even out poorly-laid tiles, remove scratches and restore worn or soiled stone surfaces before honing or polishing. The desired finish is then achieved by a system of higher grit diamond segments and pads that can be used in stages for matte, satin or high shine. Every floor is unique and so all of our services are completely bespoke. This means that we keep in constant communication with the client throughout the process to ensure that we achieve the desired finish.”

Athena’s tailored edging equipment and hand-held tools allows the team to provide full treatments right up next to skirting boards, kitchen units and edges to leave a flawless finish regardless of the task.

With Athena, grinding and polishing can be a one-off restorative project, a corrective procedure, or a maintenance programme – popular with most of their clients.

“Our maintenance programmes are tailored to your stone type and budget,” notes Athena. “This means that we can provide a more intensive process to high-traffic areas to ensure that the finish across the area is flawless without unnecessary expense for you. As a chemical free process, stone polishing using this method is an eco-friendly way to enjoy natural stone for many years.”

Matching the right contractor to the right client or property is something that our team at Somerset Estates has long prided ourselves on. In managing the processes and relationships between our contractors and clients, our reputation as a trusted property management company has only strengthened. Our long-standing relationships with contractors like Athena, who are masters of their craft, gives Somerset Estates the ability to provide clients with only the most specialised services.

For an initial quote or survey, and to learn more about Athena and our contractors, please get in touch at info@somersetestates.com

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Last year, whilst one of our clients was out of residency, their penthouse experienced an electrical surge, which caused a significant amount of damage to various appliances within the property, including numerous audio-visual items, fan coil units, lighting equipment and white goods.

How we reacted

We were alerted to this situation immediately, as it is common practice for audio visual specialists and security teams to be monitoring properties 24/7 and contact us for any issues.

We attended the site immediately to investigate the situation. We appointed our electrical contractor to complete a full diagnostic check and discover the source of the problem, which was proven to be an electrical installation fault within the landlord’s main switch room. It was our duty to ensure a detailed inspection was completed and that the insurers were immediately informed. Their policy covered the damage caused by the electrical issue so we arranged for the remedial works to be carried out and ensured that everything was back the way it should be.

The resolution

This was a complex case for a multitude of reasons. Due to the nature of the fault, the severity of the damage, the sophisticated technologies in place and multiple third-party communication, it was necessary to manage the expectations and interests of all parties. These included the client, the loss adjusters and insurers, numerous contractors, the landlord and building management.

Personal service 

At Somerset Estates, our pivotal role is client peace of mind. As we care about our clients on a personal level, we complete a full background check on insurance statuses and insist that all covers are in place. We leave nothing to chance, the risks are simply far too high for an “i” not to be dotted, or a “t” not to be crossed.

Throughout scenarios such as this, we ensure our clients are fully updated, but provide assurance and a stress-free facilitation service, enabling them to feel secure that their property is in the safest of hands.

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