Frequently Asked Questions
Maintaining confidentiality with high-profile clients is something we take very seriously. We ensure that all personal, financial, and property-related information is handled with the utmost discretion. This includes limiting access to sensitive details only to those who need it, using secure systems for communication and documentation, and never discussing client matters outside of professional channels.
What sets us apart is the personal attention and discretion we’re able to provide as a boutique team. Unlike larger firms where clients may feel like just another account, we can be hands-on and available whenever you need us. Our focus is on building long-term relationships, understanding each client’s unique lifestyle and expectations, and tailoring our service around that. You’ll always know exactly who is looking after your property, and we’ll treat it with the same care and attention to detail as if it were our own.
Also what sets us apart is our background – Somerset Consult and being a family run company. Should be able to find words on website and brochure.
We ensure complete privacy and discretion by keeping our team intentionally small and our processes highly controlled. Only trusted team members handle sensitive information, and all details are stored securely with limited access. We also work exclusively with vetted vendors and service providers who share our commitment to confidentiality and data security. For our clients, this means everything, from property care to guest arrangements, is managed quietly and respectfully, without unnecessary exposure. Our role is to protect your privacy at every step while ensuring your property is managed to the highest standard.
We understand that property needs don’t always fit into regular office hours, which is why we offer a dedicated out-of-hours service. This ensures that any urgent requests or unexpected emergencies can be attended to at any time, day or night. Our clients have peace of mind knowing that there is always someone available to respond promptly, coordinate solutions, and minimise disruption, no matter when an issue arises.
Yes, we can absolutely help with lifestyle requests. Beyond property management, we understand that our clients value convenience and tailored support in their day-to-day lives. Whether it’s arranging travel, overseeing household staff, or helping arrange exclusive services, we’re here to ensure everything is handled seamlessly.
We manage properties across Prime and Super Prime London, including Mayfair, Belgravia, Knightsbridge, Chelsea, Kensington, Holland Park, St John’s Wood, and Hampstead, as well as Weybridge, Surrey and other key areas just outside the capital.
At Somerset Estates, our fees are tailored to the specific requirements of each client and property.
We begin with an in-depth consultation to understand the level of service, property size, and frequency of support required. From there, we provide a transparent proposal outlining our management fee, typically structured as a fixed monthly retainer, with any additional project or specialist works quoted separately and pre-approved by the client.
