By Ana Farr-Jones
Meet Lauren, our Property Account Manager at Somerset Estates
From preventative maintenance to client relationships, prime property management is a constant process of coordination and care. We asked Lauren to share what happens behind the scenes and how she ensures every home she manages runs seamlessly.
What is your role at Somerset Estates, and what experience do you bring to the team?
I work as a Property Account Manager at Somerset Estates and have been in the industry for over 4 years, specialising in managing prime and super-prime properties. During that time, I have gained hands-on experience overseeing high-value homes with complex requirements, from day-to-day operations through to long-term planning. Working at this level has sharpened my attention to detail and strengthened my ability to anticipate issues before they arise, which is essential when managing exceptional homes for discerning clients.
What does a typical week look like for you when managing prime and super prime properties?
No two weeks are ever exactly the same, which is one of the aspects I enjoy most about the role. A typical week involves visiting the properties I manage to ensure everything runs smoothly and is maintained to the highest standard. I carry out regular inspections, meet with contractors where needed, and check in with clients to ensure nothing has been overlooked.
A large part of my time is also spent responding to client requests, whether coordinating work, sourcing specialist contractors, or managing more urgent matters. The role requires organisation, responsiveness and, above all, a proactive mindset.
What do you think sets Somerset Estates apart in the luxury property management sector?
What truly sets Somerset Estates apart is the genuine care and attention given to each client. It is not simply about managing properties; it is about building strong and lasting relationships. The team takes the time to understand each client’s preferences, expectations, and lifestyle, which allows us to deliver a tailored, discreet service. That personal approach makes a real difference in the luxury property management sector.
What is the most important quality a Property Manager should have when overseeing high-end homes?
Strong relationship building is essential. Whether with clients, contractors or colleagues, clear communication and full transparency are key. High-end properties come with high expectations, so trust is everything. Being reliable, approachable and consistent in communication helps build that trust and ensures everything runs smoothly.
What is one thing homeowners often underestimate about managing a prime residence?
Many homeowners underestimate just how much coordination and attention to detail is required behind the scenes. A prime residence is not only about aesthetics. It involves managing specialist contractors, preventative maintenance schedules, compliance requirements and often complex systems that require expert oversight.
Without a structured and proactive approach, small issues can escalate quickly. Effective management is about consistency and forward planning, rather than reacting when something goes wrong.
What part of your role gives you the most satisfaction?
For me, the most satisfying part of the role is seeing everything come together seamlessly. Whether completing a large-scale project, resolving a complex issue, or simply knowing a client feels completely at ease because they trust us to manage their home, that is what makes it worthwhile.
Building strong relationships over time and knowing you have played a part in protecting and enhancing significant properties is incredibly rewarding.
Tell us something we might not know about you outside of work.
Outside of work, I am very committed to my fitness routine and go to the gym every day. It is a big part of my lifestyle and something I genuinely enjoy. For me, it is not only about physical fitness, but also discipline and mental clarity. Training daily helps me stay focused, manage stress and maintain a positive mindset, which definitely carries over into my professional life. It has become a non-negotiable part of my routine and something that keeps me motivated both in and out of work.