By Ana Farr-Jones
At Somerset Estates, we pride ourselves on our personable approach to luxury property management and bespoke estate services for prime residences across London and Surrey. Each client is assigned a dedicated Property Account Manager who is their single point of contact, ensuring seamless communication, tailored property care, concierge property services, and high-touch support for your high-end home. From proactive maintenance planning to bespoke estate solutions, your manager oversees every detail of your property with unrivalled precision.
Meet Benjamin Brown, our committed Property Account Manager, who oversees an exclusive portfolio of high-end homes across London and Surrey with passion and precision.
What is your job at Somerset Estates, and what is your background?
As a Property Account Manager, I deliver personalised property portfolio management and luxury home stewardship, ensuring each prime residence benefits from comprehensive maintenance and bespoke solutions. My career began in logistical planning at a builder’s merchant, inspiring my passion for high-end estate services and preventive home maintenance.
What does a typical day look like for you?
My day revolves around proactive property checks and tailored client-focused property solutions. I visit Surrey properties and London townhouses to conduct bespoke inspections, liaise with contractors for same-day repairs, and coordinate preventive maintenance plans. Back in the office, I update our CRM property management platform, schedule long-term estate upkeep, and respond to client requests with our signature concierge property services.
What is your favourite aspect of working at Somerset Estates?
I thrive on delivering unparalleled service at Somerset Estates. My commitment to exclusive property services and high-touch client care sets us apart in the luxury property market. Crafting bespoke maintenance programs and building lasting relationships with homeowners gives me immense pride.
If there was one thing homeowners should know, what would that be?
“Prevention is better than a cure.” Implementing a planned preventive maintenance schedule for your luxury home minimises unexpected issues, preserves property value, and provides peace of mind. Proactive estate management is the cornerstone of our approach.
Can you share an interesting fact about property management?
Modern property management traces its roots to 18th-century estate stewards who maintained meticulous ledgers of repairs. Today, our advanced CRM property management system offers real-time data and service histories, elevating bespoke estate services to new heights.
Can you share an interesting fact about yourself?
I studied Conservation Biology at university, researching international cohabitation strategies to protect biodiversity. This taught me the importance of proactive stewardship, whether nurturing natural habitats or managing luxury properties.
If you’re interested in applying for a role at Somerset Estates then please get in touch via our careers page.