By Mark Howarth
Recently, Sophia Money-Coutts featured us in a piece for The Telegraph. Many insightful voices echoed through the piece including one of ours, that of our Managing Director, Philippa Somerset. According to Sophia, Philippa is our very own “Mayfair authority” – which was wonderful to hear.
Philippa’s observation that “a decent butler would set you back £100,000” underscores the indispensable role of skilled professionals in curating an exceptional living experience.
At Somerset Estates, we understand both the importance of the quality of service provided and knowing how our clients think and operate. With a focus on bespoke property and household management, we are dedicated to ensuring that we match the right personality to complement that of the client.
That’s where experience and know-how comes in. One key value is the way in which we recruit staff and how we ensure that confidentiality agreements and NDAs are signed, trials arranged and completed properly.
Central to our approach is the careful selection and placement of household staff who embody professionalism and discretion. For example, a skilled butler serves as more than an employee; they are entrusted with overseeing the seamless functioning of a household, from formal occasions to day-to-day operations, so it’s critical that they form a good match with the client.
What sets Somerset Estates apart from other property management companies, is our commitment to fostering genuine connections between clients and their household staff. We do this by recognising the importance of mutual respect and understanding in the employer-employee relationship and by striving to facilitate open communication and ongoing support.
At Somerset Estates, we truly believe in the significance of investing in quality household staff as part of our commitment to delivering excellence. Guided by Philippa’s knowledge, expertise and dedication, we continue to redefine standards and enrich the lives of all our clients.
Telegraph subscribers can read the piece here.
